“And then there is Safety-II and resilience (e.g. resilient healthcare). Rather than thinking only about counterfactuals and seeking only to avoid that things go wrong, Safety-II involves thinking about work-as-actually-done, and how to ensure that things go right. This means we have to ask “what is right for us (at this time)?”, i.e. what matters to us and what are our goals?”
https://humanisticsystems.com/2016/02/27/neverzero-thinking/