“Taking people's desire for good outcomes for granted forces you to shift your perspective. It demands you move away from thinking that somehow more pressure toward succeeding would help. It makes you ask what aid could be given to navigate the situation better, how the context could be changed for the trade-offs to be negotiated differently next time around.”
https://www.learningfromincidents.io/posts/carrots-sticks-and-making-whings-worse