Mastodon - 2023-08-21T14:32:17Z

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Hot leadership take: using evaluative language in level descriptions ("good" documentation, "persuasive" slide deck) is more effective when paired with a concrete example that can be deconstructed together.

What makes the documentation good? What makes the communication persuasive?

General guidelines are helpful & those should be illustrated with an actual example from inside the organization. The exemplar will change over time, but should be anchored in stable principles.

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“Write it better" isn't constructive.

"I'd suggest adding sections to address X, Y, and Z...Take a look at this other artifact for ideas on how to present that information" is more helpful.

If there is no example, then that’s probably a signal to create one so that the evaluative language can be calibrated.

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