People trying to figure out what is going on are not committing errors.
“The abundance of possibilities makes it challenging for On-Call Engineers (OCEs) to pinpoint the exact cause of the incidents. Errors made during the root cause analysis not only result in additional effort and labor but also have a direct impact on customers and revenue. It is essential to avoid such human errors to minimize disruptions and provide a better experience to customers.”
http://arxiv.org/abs/2401.13810.