Toots from 2025-05-11#
“If you don’t understand how things normally work well, you won’t see how your intervention…#
“If you don’t understand how things normally work well, you won’t see how your intervention might make things worse. Just because your last incident was triggered by a Friday deploy doesn’t mean that banning Friday deploys will lead to better outcomes. You might actually end up making things worse.”
https://surfingcomplexity.blog/2025/05/10/on-work-processes-and-outcomes/