This applies equally to user workflows for platforms and products. Create workflows that are gracefully extensible rather than expecting users to happily migrate with every major release. They won’t. They shouldn’t have to (although they might need to).
When you can’t eliminate migration costs, find ways to drive them to near zero.
”The key was that we designed earlier stepping stone versions in a simple and extensible way, with an eye towards our long-term goal. This is an art. Typically the best engineers in a company will distinguish themselves by the ability to do this.”
https://medium.com/@jamesacowling/stepping-stones-not-milestones-e6be0073563f